kgg99 Privacy Policy — Your Data, Your Rights

1.Who We Are and Scope of This Policy

kgg99 is an online gaming platform operating at kgg99.club, providing sports betting, live casino, slot games, and other entertainment products to players in Bangladesh. This Policy applies to all personal data collected through the kgg99 website, mobile browser experience, customer support interactions, and any other service channel operated by kgg99.

This Policy does not apply to third-party websites, payment processors, or external services that may be linked from or integrated with the kgg99 platform. We encourage you to review the privacy policies of any third-party services you use in connection with kgg99.

2.Information We Collect

When you register, use, or interact with kgg99, we may collect the following categories of personal information:

• Identity data: full name, date of birth, gender, and national identification details provided during registration or KYC verification.
• Contact data: email address, phone number, and residential address used for account creation and communication.
• Financial data: payment method details (e.g. bKash wallet ID, Nagad number, bank account reference), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URLs collected automatically during your use of the platform.
• Support data: records of communications with our customer support team, including chat transcripts and email exchanges, retained to help resolve disputes and improve service quality.

3.How We Use Your Information

kgg99 uses your personal data only for the purposes for which it was collected and in accordance with this Policy. The primary purposes for which we process your data include:

• Account creation, verification, and ongoing management of your player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked Bangladeshi banking channels.
• Detecting and preventing fraud, money laundering, identity theft, and other prohibited activities.
• Complying with applicable laws and regulatory requirements, including identity verification obligations and anti-money laundering reporting.

4.Cookies and Tracking Technologies

kgg99 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your session, and analyse platform usage. Cookies are small data files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the kgg99 platform. Strictly necessary cookies — those required for the platform to operate at all — cannot be disabled via browser settings without breaking core site functions such as login and payment flows.

5.Sharing Your Information with Third Parties

kgg99 does not sell, rent, or trade your personal data to third parties. We may share your personal information with the following categories of third parties only where necessary and under appropriate safeguards:

• Payment processors and financial institutions (e.g. bKash, Nagad, Rocket, Upay, affiliated banks) solely to process your transactions.
• Identity verification and KYC service providers who assist in confirming player identity and age in compliance with our policies.
• Regulatory or law enforcement authorities where we are legally required to disclose information, for example in response to a court order, regulatory investigation, or anti-money laundering reporting obligation.

6.Data Retention

kgg99 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legal, regulatory, and operational requirements. Transaction records and identity verification documents are retained for the minimum period required by applicable anti-money laundering and financial regulations, which may be up to seven years from the date of the transaction or account closure, whichever is later.

When your account is closed or your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise your personal data in a manner that prevents its reconstruction or recovery.

7.Your Rights Regarding Your Personal Data

As a user of kgg99, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request. We will respond within 30 days.

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — subject to legal retention obligations, you may request deletion of your personal data.
• Right to restrict processing — you may request that we limit the processing of your personal data in certain circumstances.
• Right to object — you may object to the processing of your personal data for certain purposes, including direct marketing communications.

8.Data Security Measures

kgg99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted physical and logical access, regular security audits and vulnerability assessments, and employee training on data protection responsibilities.

While we take all reasonable steps to safeguard your data, no internet transmission or electronic storage system is completely secure. If you become aware of any unauthorised access to your kgg99 account or suspect your credentials have been compromised, please contact us immediately at [email protected] so we can take appropriate protective action.

9.Children and Minors

kgg99 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Registration requires confirmation that the user is aged 21 or above, and we conduct age verification checks as part of our KYC process.

If we discover that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on kgg99, please report this to [email protected] immediately.

10.Changes to This Privacy Policy

kgg99 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The most current version will always be available at kgg99.club/privacy-policy with the effective date clearly indicated at the top of the page. We will notify registered players of material changes via their registered contact details or through a notice displayed on the platform. Your continued use of kgg99 following the posting of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the platform and contact our support team to arrange closure of your account.

11.Governing Law

This Privacy Policy is governed by and construed in accordance with applicable laws. Any disputes arising from this Policy or our handling of your personal data shall be subject to the dispute resolution process outlined in our Terms & Conditions, available at kgg99.club/terms-conditions.

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of this Policy shall not constitute a waiver of that right or provision.

12.Entire Agreement on Privacy

This Privacy Policy, together with our Terms & Conditions and Responsible Gaming Policy, constitutes the entire agreement between you and kgg99 with respect to the collection, use, and protection of your personal data. It supersedes all prior communications, representations, or agreements, whether written or oral, relating to privacy and data protection on the kgg99 platform. By continuing to use kgg99, you confirm your ongoing acceptance of this Policy in its current form.